RETURNS AND REFUND POLICY

Moonbug Upholstery is an online shop and upholstery service which hosts a collective of upholsterers. The products for sale have all been restored and upholstered by us. All of our items are unique. They are products that have signs of ageing and whilst we always pride ourselves on every product being upholstered to the highest standards, we aim to describe any flaws, marks and idiosyncrasies in the description. The buyer must read the description before purchasing. Returns are only accepted if the description does not match the item.

We have a 14 day returns and refund policy. Returns shipping and costs are the responsibility of the customer and will be at the customers own expense.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging (where possible, but must be packaged appropriately). You’ll also need the order number and details, receipt or proof of purchase.

To start a return, you can contact us at info@moonbugupholstery.com and we will respond within 24 hours. Please note you may be contacted by the Upholsterer named in product section  and may need to arrange the return to their address.

If your return is accepted, we’ll send you instructions on how and where to send your package. For larger items we can help advise which couriers to use. We will ensure you receive your full refund on receipt of your items being returned to us. Items sent back to us without first requesting a return will not be accepted or refunded. 

Damages and issues
Please inspect your order immediately and contact us if the item is defective or damaged. If you notice any damage please take photos for your records and contact us within 24 hours.

Exchanges

We do not offer Exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days of receipt of delivery. Please remember it can take some time for your bank or credit card company to process and post the refund too.

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.